{"id":335,"date":"2021-03-22T20:13:41","date_gmt":"2021-03-22T20:13:41","guid":{"rendered":"https:\/\/whisbear.al\/returns-and-complaints\/"},"modified":"2021-04-25T22:25:54","modified_gmt":"2021-04-25T22:25:54","slug":"ankesat-dhe-politika-e-kthimit","status":"publish","type":"page","link":"https:\/\/whisbear.al\/en\/ankesat-dhe-politika-e-kthimit\/","title":{"rendered":"Returns and Complains"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space][vc_column_text]Returns and complaints<\/strong><\/p>\n

RETURNS<\/strong><\/p>\n

Dear Customers,<\/p>\n

We hope you will love your Whisbear, but in case it does not fulfill your expectations or is eligible for a return please contact our Customer Service:\u00a0\u00a0sales(at)manderina.com to obtain further information.<\/p>\n

You are entitled to return Whisbear within 14 days after receiving it without giving a reason, but the product must be in an immaculate and unused condition.<\/p>\n

To speed up the process please fill in the form below.
\nAfter receiving the returned product, money will be transferred to your account within 7 working days in the same way that you have done the payment<\/p>\n

Please note:
\nWe will only refund you for Whisbear excluding delivery charge you have paid on purchasing the product.<\/p>\n

REPLACEMENTS<\/strong><\/p>\n

If you experience problems with your Whisbear or the device you can request a replacement.
\nTo do so please fill in the form below along with a detailed description of the problems you are experiencing with the device.<\/p>\n

After receiving the request, our Customer Service will contact you to explain the further procedure.
\nAs soon as we analyse your case we will inform you if a device or a Whisbear toy qualifies to be replaced or fixed.<\/p>\n

Please note:
\nIt takes up to 2 weeks (if we will have the same toy in our stock.) to receive a replacement, but we do our best to send them as soon as possible after faulty device or Whisbear toy have been received and checked. If we don\u2019t have the same in our stock, you might ask for a similar product, or wait until we order it from our Partner warehouse. You will be communicated the details from our customer service.<\/p>\n

With Regards,
\nWhisbear\u00ae Albania[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n